Oportun (Nasdaq: OPRT) is a digital banking platform that puts its 2.2 million members' financial goals within reach. With intelligent borrowing and savings, Oportun empowers members with the confidence to build a better financial future. Since inception, Oportun has provided more than $17.8 billion in responsible and affordable credit, saved its members more than $2.3 billion in interest and fees, and helped our members save an average of more than $1,800 annually.

Oportun

Bilingual English/Spanish Member Loyalty Representative

Senior Specialist FIU

Member Loyalty Representative

Telephone Agent in Spanish

Bilingual Agent

As a Member Loyalty Representative at Oportun, you will be responsible for providing exceptional customer service, processing transactions, and educating members about financial services. You will also be involved in outreach activities, such as building relationships with local businesses, conducting outreach at community events, and assisting potential members with applications. Other responsibilities include maintaining the work area, using a computer for administrative tasks, and supporting marketing events. You will be expected to work in a team environment, and be a role model for Oportun’s core values.

Operations Coaching Supervisor

<h3>ABOUT OPORTUN </h3> 
Oportun (Nasdaq: OPRT) is a mission-driven fintech that puts its 2.0 million members' financial goals within reach. With intelligent borrowing, savings, and budgeting capabilities, Oportun empowers members with the confidence to build a better financial future. Since inception, Oportun has provided more than $16.6 billion in responsible and affordable credit, saved its members more than $2.4 billion in interest and fees, and helped its members save an average of more than $1,800 annually. Oportun has been certified as a Community Development Financial Institution (CDFI) since 2009. 
&nbsp; 
<h3>WORKING AT OPORTUN</h3> 
 Working at Oportun means enjoying a differentiated experience of being part of a team that fosters a diverse, equitable and inclusive culture where we all feel a sense of belonging and are encouraged to share our perspectives. This inclusive culture is directly connected to our organization's performance and ability to fulfill our mission of delivering affordable credit to those left out of the financial mainstream. We celebrate and nurture our inclusive culture through our employee resource groups.
<div> 
POSITION OVERVIEW 
Oportun is currently seeking qualified candidates with customer service, cashier, sales, or hospitality experience to work Full-Time. At Oportun, we consider our customers to be our members, and the primary focus of our Member Loyalty Representatives is to create and generate a rewarding and unique member service experience. Our Member Loyalty Representatives are passionate about listening, helping, and connecting with people at all touchpoints, such as in our stores and in the communities around our stores through personal outreach activities. As a key member of our team, you will make the mission of Oportun come to life by educating our members and communities about our inclusive, affordable financial services that empower them to build a better future. 
RESPONSIBILITIES 
<ul style="text-align: justify;">
 <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Welcome members with a warm greeting and provide quality member service.</li> 
 <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Seamlessly process all transactions, while following company policies &amp; procedures and protecting our members’ information.</li> 
 <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Work as a team or independently, including time alone in the store without direct supervision or with coworkers, while exceeding daily goals in our lending and servicing activities.</li> 
 <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Enjoy informing and educating potential members about Oportun’s services by engaging in outreach efforts more than 50% of the time at Oportun locations, partner locations and/or community events. Activities include:</li> 
 <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">
 <ul>
 <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Building relationships with local businesses (e.g., mechanic shops, dental offices, furniture stores) and speaking with local business owners and their employees about how Oportun’s services can help their customers.</li> 
 <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Conducting outreach efforts at local flea markets, community events, and at our Lending As A Service (LAAS) partner locations to increase awareness capture leads, and assist with starting applications;</li> 
 <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Actively engaging with people at and around Oportun’s retail locations, encouraging store visits, and assisting with applications.</li> 
 <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Supporting community outreach and marketing events, by passing out flyers and educating the local community about Oportun and its products and services; and</li> 
 <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Using iPads or assisting potential members with scanning QR codes during outreach efforts to start new applications.</li> 
 </ul>
 </li>
 <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Light housekeeping to keep the work area and store location inviting and presentable to all who visit, including daily collection of trash, sweeping, mopping, and window cleaning as needed.</li> 
 <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Use a computer intermittently (approx. 3-6 hours per day) for administrative tasks and for servicing members.</li> 
 <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Stand while assisting members; sitting is allowed during non-member-facing tasks.</li> 
 <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Occasionally unpack and store office or cleaning supplies.</li> 
 <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Must have the ability to travel between designated work locations (including outreach activities) within a reasonable commuting distance as part of standard job duties. Travel will be limited to sites considered part of an ordinary commute.</li> 
 <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Be a role model for Oportun’s Core Values: On a Mission, As One, to Make it Better, Now.</li> 
</ul>
REQUIRED QUALIFICATIONS 
<ul style="text-align: justify;">
 <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Must be bilingual (English/Spanish).</li> 
 <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Must be outgoing, sales-focused, and enjoy speaking with people.</li> 
 <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Must love to help members, including prospective members through outreach and educational activities.</li> 
 <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Must be available to work weekends and be flexible with a rotating work schedule of hours based on store needs. Schedules are set every two weeks.</li> 
 <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Must have regular, reliable, and predictable attendance to support store operations.</li> 
 <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Must be willing and able to work outdoors year-round to identify new sales opportunities and promote company products and services through designated outreach activities.</li> 
 <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Ability to lift and/or move objects up to 25 pounds, as needed.</li> 
 <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Basic computer skills and ability to operate office equipment such as, phones, scanners, and iPads.</li> 
 <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Ability to organize and file paper documents.</li> 
</ul>
AS A VALUABLE MEMBER OF OUR TEAM, YOU’LL RECEIVE 
<ul style="text-align: justify;">
 <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Medical, Dental, Vision, Flexible Spending Accounts (FSAs), EAP, Life and Disability insurance</li> 
 <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Accident coverage</li> 
 <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Paid Time Off</li> 
 <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">16 paid hours (VTO) to participate in volunteer activities each year</li> 
 <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Employee Assistance Fund (OEAF)</li> 
 <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">401(k) retirement savings</li> 
 <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Travel Assistance</li> 
 <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Paid Training</li> 
 <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Competitive pay, plus sales incentives $$</li> 
 <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Growth opportunities</li> 
 <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Flexible schedules</li> 
 <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Opportunity to positively impact your community</li> 
</ul>
The base hourly rate for this full-time position is $17.00 - $18.00.
Our hourly rates are determined by role, location and experience. The hourly range displayed on each job posting reflects a minimum and maximum for new hire rates for this position, specific to the location of this job posting.
Please note that the compensation details listed in this posting reflects only the hourly rate for this position and does not include other compensation elements or benefits.”

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Adyen

Team Lead - Documentation

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Scopely

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Putnam Associates

Partner -- Data Strategy, Analytics & AI Practice

The Team Lead - Documentation role at Adyen involves leading a team of writers to create documentation for developers, including API documentation, SDKs, Release Notes, and integration guides. The lead will support the team's projects and professional growth, ensure a great docs experience, and help automate and optimize documentation and tooling. The role also includes partnering on strategic initiatives with the Global Team Lead and collaborating with stakeholders to understand their needs, advance business goals, and socialize the team's impact.

Adyen is a technology company that provides a single platform to accept payments anywhere in the world through any sales channel. Driven by a vision to improve customer experience, streamline processes, and ultimately increase revenue, Adyen enables businesses to process payments across online, mobile, and Point-of-Sale (POS) with over 250 payment methods in 187 transaction currencies. Over 3,500 businesses use the Adyen payment platform, including Facebook, Airbnb, Spotify, Groupon, Evernote, Booking.com, Yelp, Vodafone, Mango, Abercrombie &amp; Fitch, O’Neill, and KLM. Adyen is headquartered in Amsterdam, with offices in San Francisco, São Paulo, Singapore, London, Paris, Berlin, Stockholm, Madrid, and Boston.

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<h3>This is Adyen</h3> Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&amp;M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.&nbsp; For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. &nbsp; <h3>Team Lead - Documentation</h3> Technical writers at Adyen play a key role in connecting our external users, developers, product teams, developer advocates, and support teams. As our product and development teams expand globally, we're searching for a Documentation Team Lead to partner with the Global Documentation Team Lead. Together, you will guide a talented group of writers who are instrumental in documenting our high-impact solutions for a developer audience including: API documentation, SDKs, Release Notes, and integration guides. In this role, you will work closely with the Global Documentation Team Lead, contributing to strategic initiatives and directly managing a team focused on creating exceptional documentation for our developer community. &nbsp; <h3>What you'll do</h3> Lead a high-performing team of writers <ul> <li>Support the projects and professional growth of writers as they document complex product capabilities</li> <li>Help your team deliver a docs experience that developers will love</li> <li>Help strategize solutions to automate and optimize our docs and tooling</li> </ul> Partner on driving strategic initiatives <ul> <li>Set your team’s priorities in alignment with broader business goals</li> <li>Collaborate with the Global Team Lead on strategic initiatives for the Developer Experience and Docs teams</li> <li>Co-lead and execute Adyen’s AI developer experience strategy</li> </ul> Help build and drive collaborative engagement <ul> <li>Engage with stakeholders and collaborators in Product, Engineering, UX, Support, and other functions to understand their business needs, identify opportunities for partnership, advance business goals, and socialize your team's value and impact</li> <li>Remove blockers and improve ways of working across teams</li> </ul> &nbsp; <h3>Who you are</h3> <ul> <li>Minimum 2-3 years experience managing documentation teams, preferably in API docs</li> <li>Experience in leading documentation projects and initiatives (for example, scaling or automation solutions, or migration to new tooling or workflows)</li> <li>Able to work on multiple projects simultaneously in a fast-paced, dynamic environment</li> <li>Experience working with cross-functional leads and stakeholders, gathering support and buy-in for key initiatives&nbsp;</li> <li>Ability to effectively inspire, influence, and communicate across all levels of management</li> <li>Partner effectively with developers, product managers, and technical writers to deliver quality documentation</li> <li>Experience writing documentation for UI components, SDKs, and APIs a strong plus</li> <li>Proficiency in using Git and working with a docs-as-code workflow is helpful</li> <li>Open to some domestic and international travel</li> </ul> &nbsp; The annual base salary range for this role is $180,000 - $243,000; to learn more about our compensation philosophy, please click <a href="https://docs.google.com/document/d/11U2tgFev7p271JMQWMApZjtpJ3pGHNES7EvscXnsH3k/edit?usp=sharing">here</a>. &nbsp; Our Diversity, Equity and Inclusion commitments&nbsp; Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen.&nbsp; Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application! &nbsp; What’s next? Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. <a href="https://careers.adyen.com/how-we-hire">Learn more about our hiring process here</a>. Don’t be afraid to let us know if you need more flexibility. Adyen is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status. All your information will be kept confidential according to EEO guidelines. &nbsp; This role is based out of our Chicago office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles. This role is hybrid, with 3 days per week in the Chicago office.

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