Field Engineer, Public Sector

1 Month ago • All levels • $144,900 PA - $181,125 PA

Job Summary

Job Description

As a Field Engineer, you will be on the front lines, working with public sector customers to ensure their success with AI-enabled technologies. You'll be responsible for optimizing customer experiences with Scale's technology, building production-grade data pipelines, and providing ongoing support. This includes implementing data integrations, optimizing data pipelines, and creating documentation and tools. You'll also debug technical issues and own technical escalations, working closely with various teams to ensure customer satisfaction. You'll develop expertise in areas like Large Language Models and API integrations, and may interact with customers at major events.
Must have:
  • Experience as a customer-facing engineer
  • Experience working with clients to achieve goals
  • Experience developing with Python and JavaScript
  • Strong engineering background in quantitative fields
  • Strong project management and interpersonal skills
  • Presentation skills with technical credibility
  • Comfortable communicating across organizations
  • Active TS/SCI clearance
Good to have:
  • Experience in AI
  • Experience working in classified environments
  • Experience as a technical go-to-market resource
Perks:
  • Comprehensive health, dental and vision coverage
  • Retirement benefits
  • Learning and development stipend
  • Generous PTO
  • Commuter stipend (may be eligible)

Job Details

Scale is a vital part of bringing AI-enabled technologies to the world, from autonomous driving to drones, robots, and large language models. For example, Scale works with the world's top self-driving car and robotics ML teams as well as the largest companies in the generative AI space. 

As our customer base is growing, you will be on the front lines of our field engineering efforts for our federal AI projects, having the opportunity to meaningfully impact millions of dollars in revenue by working closely with our largest public sector customers and ensuring that they become passionate, lifelong Scale customers.

Our Field Engineers ensure customers' experiences with Scale's technology are seamless and optimized to build a successful, long-term partnership. Field Engineers partner closely with Product, Engineering, and Operations to lead existing customers through building production-grade data pipelines. We do this by knowing our customer’s use-cases inside and out, and creating the tooling and documentation needed to scalably support their growth.

Field Engineers in general are experts on Scale's products and codebase, and have general technical knowledge on web development, using APIs, and working with large volumes of data. Field Engineers are strong relationship builders, great project managers, and always fun to work with. 

The ideal person is a software engineer generalist who enjoys working with clients directly, taking ambiguous requirements and issues, and quickly designing and building sustainable solutions in close collaboration with the Product and Engineering teams. This role is at the intersection of customer delivery, product, and engineering, giving you a breadth of experience and fully leveraging both sides of your brain. If this sounds like you, we invite you to apply!

 

You will:

  • Implement end-to-end data integrations, syncing customer’s data to Scale’s platform and back
  • Work closely with our customer’s engineering teams to optimize data pipelines, including providing input towards designing API endpoints and input/output schemas
  • Design, develop and maintain playbooks, internal tools, Scale’s documentation and SDKs to quickly get customers set up for long-term success
  • Partner with Software Engineers and Operations to remove any technical hurdles customers may face / Debug technical issues impacting delivery and own technical escalations coming from the customer
  • Be accountable for the customer’s technical experience throughout their time with Scale
  • Work with AEs and PMs to identify customer-specific feature requests
  • Develop technical domain expertise in areas of Large Language Models, 2D Image Annotation, and working with API integrations
  • Evangelize Scale and interact with customers at major events
  • Have an active TS/SCI clearance

 

Ideally you'd have:

  • Track record of success as a hybrid customer-facing engineer or similar function, wearing multiple hats along the way
  • Prior technical hands-on experience working with clients in a pre or post-sales capacity to realize business goals
  • Prior experience developing with Python and JavaScript, or other modern software languages
  • Strong engineering background preferably in Computer Science, Mathematics, or other quantitative fields
  • Strong project management and interpersonal skills
  • Presentation skills with a high degree of technical credibility when speaking with executives and front-line engineers
  • High level of comfort communicating effectively across internal and external organizations
  • Intellectual curiosity, empathy, and ability to operate with high velocity

 

Nice to haves:

  • Experience in AI
  • Experience working in classified environments
  • Previous experience as a technical go-to-market resource

 

The base salary range for this full-time position in Washington, DC is $144,900 - $181,125  Compensation packages at Scale include base salary, equity, and benefits. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position, determined by work location and additional factors, including job-related skills, experience, interview performance, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.Scale employees are also granted Stock Options that are awarded upon board of director approval. You’ll also receive benefits including, but not limited to: Comprehensive health, dental and vision coverage, retirement benefits, a learning and development stipend, and generous PTO. Additionally, this role may be eligible for additional benefits such as a commuter stipend.

 

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