Operations Assistant

The Operations Assistant is responsible for managing and maintaining the atmosphere within the live broadcast room, addressing user inquiries, and fostering a positive environment. This role includes managing user communities, initiating discussions, answering user questions, and using effective operational methods to increase community activity, encourage user interaction, and create a positive community atmosphere. The Operations Assistant will also provide reasonable suggestions for products, processes, and systems based on user feedback, as well as identify and resolve problems and continuously improve existing service procedures and systems.