Senior Member of Technical Staff

DevRev

DevRev’s AgentOS, purpose-built for SaaS companies, comprises three modern CRM apps for support, product, and growth teams. It connects end users, sellers, support, product people, and developers, reducing 9 business apps and converging 6 teams onto a common platform.

Unlike horizontal CRMs, DevRev takes a blank canvas approach to collaboration, AI, and analytics, enabling SaaS companies to increase product velocity and reduce customer churn. DevRev is used by thousands of companies in search of low latency analytics and customizable LLMs to thrive in this era of GenAI.

Headquartered in Palo Alto, California, DevRev has offices in seven global locations. We have raised $100 million in funding from investors like Khosla Ventures and Mayfield at a $1.1 billion valuation. We are also honored to be named on the Forbes 2024 list of America’s Best Startup Employers. Founded in October 2020 by Dheeraj Pandey, former co-founder and CEO of Nutanix, and Manoj Agarwal, former SVP of Engineering at Nutanix, DevRev continues to push the boundaries of innovation, helping thousands of companies thrive in the rapidly evolving landscape of AI-driven SaaS.

What You'll Do: Architecting the Future of AI-Powered SaaS

• Lead design and operation of scalable distributed systems for DevRev’s AI-native, cloud-native platform.
• Architect low-latency, real-time conversational experiences in a multi-tenant environment.
• Build and optimize data pipelines (message buses, async patterns) for data-intensive features, analytics, and "Airdrop" data sync.
• Drive technical excellence: distributed systems best practices, API-first design , CI/CD for high deployment velocity.
• Mentor engineers and solve complex scalability, performance, and multi-tenancy challenges for "blazing-fast software".

What You'll Need: The Expertise to Build the Unprecedented

• 7-10 years SE experience in large-scale distributed systems.
• Expertise in message buses (Kafka preferred), queues, async processing, and multi-tenant SaaS architectures.
• Proficiency in Go, Java, Python, or Scala.
• Skills in cloud-native tech: Kubernetes, Docker, serverless, IaC.
• Experience with real-time systems.
• Strong analytical, problem-solving, and collaboration skills. BS/MS in CS or related.

Bonus Points If You Have: Elevating Your Candidacy

• Advanced Automation Expertise: Experience designing and implementing sophisticated automation solutions for infrastructure, deployment, or complex business workflows.
• High-Performance Systems Optimization: Proven ability in deep performance analysis, tuning, and optimization for high-throughput, low-latency distributed systems, ensuring "blazing-fast software".
• Sandbox Development Environments: Experience in creating or managing robust sandbox/test environments that facilitate rapid development, testing, and iteration of configurations and automations.
• GenAI Agentic Reasoning Engines: Familiarity or experience with building or integrating GenAI agentic reasoning engines, or contributing to platforms that enable agents to leverage memory, skills, and tools for complex task completion, similar to DevRev's vision for multi-agent architecture with LLM-based reasoning

Why Join DevRev? Be Part of the AI-SaaS Revolution

• Impactful Work: Shape an AI-native platform "reimagining SaaS for the AI Era".
• Cutting-Edge Tech: Innovative culture valuing platform thinking while delivering high quality conversational experiences and agentic workflows. 
• Growth & Problem Solving: Learn continuously while solving complex AI and distributed systems challenges.
• Company Vision: Join a dynamic, growing company with a bold vision and make a visible impact.

DevRev is an equal opportunity employer committed to diversity and inclusion.

Culture

The foundation of DevRev is its culture -- our commitment to those who are hungry, humble, honest, and who act with heart. Our vision is to help build the earth’s most customer-centric companies. Our mission is to leverage design, data engineering, and machine intelligence to empower engineers to embrace their customers. 

That is DevRev!